When you have heating or plumbing issues we understand that time and quality are extremely important. We promise to be considerate of your time and complete our services with the highest quality, every time.
I’m sure you don’t like waiting in all day, not knowing what time someone or something is going to arrive. Neither do we, which is why offer a 2 hour arrival window when you make an appointment. We can’t give you an exact time, because we never know how long each job is going to take, but we do try to narrow it down to a 2 hour window.
If possible we will, closer to the time, narrow this down further, letting you know when the engineer has finished the last job, and is on his way. On the rare occasions it looks like we might miss that 2 hour window, we will let you know as soon as we know, so you can make use of the time. We won’t just leave you wondering. Good communication is the key, and we will provide you with updates, by text if you prefer, to keep you informed.
At Redland, we are dedicated to our commitment to quality. We specialise in plumbing, gas, and landlord certificates. Our engineers are experienced, highly trained professionals who are dedicated to getting the job done
Acting with integrity and consideration at all times, our plumbers & Gas Safe registered heating engineers are more than just technically qualified to carry out their roles, they are also committed to fulfilling our customer charter.
During the gas safety check, I was alarmed when your engineer found a potentially dangerous fault with our gas fire. However, he explained thoroughly to us what the process was and what our options were, and I’m glad to say the problem was resolved satisfactorily, and with as little expense and fuss as was possible under the circumstances. A courteous gas engineer who obviously knew what he was doing, and could communicate it. Thank you Redland Plumbing & Heating, you are the best.
Mr. P. Jefferies from Fishponds, Bristol